Privacy Policy

1. Introduction

Monica Mugure TMD ISUZU ("we," "us," or "our") operates the website monica-isuzu.co.ke. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services, in compliance with the Kenya Data Protection Act, 2019 and regulations made thereunder.

2. Information We Collect

2.1 Information You Provide

• Contact form submissions: Name, email address, phone number, and message content when you submit an inquiry through our website.
• Vehicle inquiry details: Your preferred vehicle model, intended use, and financing preferences.
• Communication records: Information exchanged through WhatsApp, email, or phone conversations initiated by you.

2.2 Information Collected Automatically

• Analytics data: Pages visited, time spent on pages, referral source, and general interaction patterns collected through Google Analytics and our internal analytics system.
• Device information: Browser type, operating system, screen resolution, and device type.
• Cookies and similar technologies: See Section 7 below for our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your vehicle inquiries and provide quotations.
• To schedule test drives and follow up on your interest.
• To provide fleet consultation and financing assistance.
• To send you relevant information about Isuzu vehicles, promotions, and offers (with your consent).
• To improve our website, services, and customer experience.
• To comply with legal obligations.

4. Data Sharing

We may share your personal information with:

• TMD ISUZU East Africa (parent company): To process vehicle orders, arrange financing, and coordinate after-sales services.
• Financing partners: Banks and SACCOs, only when you request financing assistance and with your explicit consent.
• Analytics providers: Google Analytics processes anonymized usage data to help us improve our website.
• Legal authorities: When required by law or to protect our legal rights.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions and inquiry records are retained for up to 24 months after your last interaction with us.

6. Your Rights Under the Kenya Data Protection Act 2019

As a data subject, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
• Object: Object to processing of your personal data for direct marketing purposes.
• Data portability: Request transfer of your data in a structured, commonly used format.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us using the details in Section 9 below. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.

7. Cookie Policy

Our website uses the following types of cookies:

• Essential cookies: Required for the website to function correctly (e.g., cookie consent preference).
• Analytics cookies: Google Analytics cookies that help us understand how visitors use our site. These collect anonymized data.
• Performance cookies: Used to monitor website performance and improve loading speed.

You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling non-essential cookies will not affect the core functionality of our website.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include HTTPS encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Contact Us

For any questions about this Privacy Policy or to exercise your data protection rights, contact:

• Name: Monica Mugure
• Phone / WhatsApp: +254 724 273 202
• Email: monica.mugure@tmdealer.co.ke
• Website: monica-isuzu.co.ke

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.